Carpet Cleaning in Fairfield CT Customer Review
“Superior, customer friendly and professional service – We recieved a call to confirm our apointment and a call from the serviceman as he was arriving. [We recieved] a follow-up call afterwards to see if we were satisfied and that all went well.
The serviceman did several things that were very beneficial: (1) he went over the area for cleeaning and fully explained his process and gave an estimate and price for the work; (2) he demonstrated certain specifics he was doing while cleaning; (3) he was exceptionally professional – a breathe of fresh air to say the least.
A follow-up call was quite nice – I explained that a spot seemed to still be evident on the capet that must have seeped up after cleaning. The representative, without hesitation, setup a subsequent appointment to clean it up! The spot was cleaned up and why it returned fully explained! Once again the serviceman was wonderful.Thanks very much for your uniquely professional service.”
–J&R Gaudio, Carpet Cleaning Fairfield
Excellent Carpet Cleaning in Shelton CT
“Excellent. Curtis, Amy and the young man entered my home with booties on. They were extremely careful in what they were doing. Very efficient, thorough and right to the call. Did exactly what was told to do in an excellent and professional manner. Would recommend them highly.”
– M. Ferris, Shelton
The Best Carpet Cleaning in Rockville-Vernon CT
“Very good, prompt, thorough & courteous. Our carpet was not originally layed correctly & they corrected this when stretching the carpet. They did a very good & professional job. They worked hard but were very courteous & careful.”
– M. Boyle, Rockville-Vernon
Professional Carpet Cleaning Ellington CT Testimonial
“Two firms were contacted in the third week of June 2008 and asked to provide a quotation for the cleaning of carpets of a kitchen, half bathroom, lounge, stairs, landing and master bedroom. It was explained that there were seven people occupying the house including five children and also a cat.
The two firms were Professional Carpet Systems (PCS) a franchise of an international flooring specialty service company and Carpet ****** a local company based in South Windsor.
Both companies were equally pleasant, professional, helpful and courteous when contacted, and both offered cleaning appointments with just a few days wait.
However, the prices quoted were radically different with PCS costing around 130% more than Carpet ******.
Both firms were asked to come and provide their cleaning services. Since PCS offered a 100 square feet free trial offer they were taken up on that offer and scored exclusively on how they performed in cleaning that area. Carpet ****** were scored on how well they performed in the cleaning the remaining 600 square feet of carpet.
PCS: Two PCS male personnel arrived punctually wearing PCS logo uniform. They introduced themselves courteously and spent around fifteen minutes measuring the carpet area, looking at where there were stains and asking questions about the origins and ages of the stains. They confirmed their quotation and then asked about which area of carpet they could demonstrate their services on as a trial area.
The area PCS was asked to clean was the most substantially stained and soiled area in the household. It is the area of the living room leading in from the front door and where the TV is situated. All the members of the household walk through, sit, play and eat in that area daily. That area of carpet was spotted with a multitude of different types of stains ranging from dirt to different stains from foods and beverages.
PCS took less than five minutes to get their equipment set up. Their tank remained in their van which was parked int he driveway and the used their engine to heat it. They brought in a sprayer and firstly sprayed a thin layer of detergent upon a section of carpet and then used a steam cleaner combined suction device attached to a long hose which led back to the van.
PCS spent around thirty minutes on the 100 square foot area. They worked through small sections of carpet methodically and thoroughly covering around 8-10 square feet at a time. In each area they worked on each stain individually as well as performing a general clean. At the sides of the carpet they paid especial attention to removing the black edge of soil and even cleaned the baseboards.
The transformation from a much stained and soiled section of carpet to a light beige almost pristine section of carpet was close to miraculous. There was almost no evidence of the former staining or soil except for the very faint remains of a small red stain.
The PCS personnel accepted without any argument or pressure the refusal to enter into a contract to perform any more cleaning and packed up their items and left the house pleasantly and courteously even offering to supply a booklet on how to remove spots and stains from carpets in between cleanings.
The carpet took around six hours to fully dry and on inspection looked very clean and a much brighter color.
Carpet ******: Carpet ****** was initially scheduled to start cleaning at 12:30 pm but after a request to bring forward the start time agreed to come at 11:30 am. The change in time was agreed pleasantly and with helpful courtesy. However, despite the rescheduling, the solo Carpet ****** cleaner arrived very close to 12:30 pm as initially scheduled. The cleaner was pleasant and well turned out in a logo bearing uniform.
The Carpet ****** cleaner viewed the areas that he was due to clean but showed little interest in stains, instead he exhibited much more interest in what few pieces of furniture had to be moved.
Set up took around thirty-five minutes with the cleaner brining the tank close to the front door and plugging it into an electric outlet of the house. He then proceeded to fill his tank with hot water and waited for it to heat up further.
Cleaning started in the kitchen and proceeded swiftly, the cleaner claimed to have finished cleaning the kitchen, half bathroom and the remaining half of the living room after around fifteen minutes, most of which he worked without supervision. Upon very cursory inspection it was clear that the cleaner had not cleaned any of the edges and upon request the cleaner made some attempt to vacuum up some of the crumbs in those places but grumbled that he should already have finished work for the day and that it was unreasonable fussiness. The cleaner made little attempt to remove stains in those places despite being requested to. He said that his equipment did not enable him to remove stains or soil around the edges.
At that point the cleaner was told that he would be receiving a large tip if he put his effort into performing a good clean. The cleaner stopped grumbling and moved upstairs again proceeding to work swiftly without supervision and claiming to have finished the upstairs master bedroom and landing after around ten minutes. The cleaner then claimed to have cleaned the stairway after another five minutes but after being prompted that the stairway still had grime showing on it he made some further effort spending another five minutes on the stairs. The cleaner then stated that he had spent almost twice as long as scheduled in the house and that he could not do anymore. When asked about the Teflon coating that had been paid for in addition to the cleaning he said that it was in the liquid used.
After being paid $130 for the cleaning and a $30 tip the cleaner said a courteous thank you but did not supply a receipt, he left the premises pleasantly but forgot to take a container with him.
The carpet took around twelve hours to fully dry and on inspection looked somewhat cleaner and bright but most of the stains were just as evident and the edges were still very grimy. In several areas including around the toilet and behind the door the cleaner had quite obviously failed to perform any cleaning at all since the area was completely dry.
A week later: The are that PCS cleaned is still clean and spot free. The area the Carpet ****** cleaned is now showing many of the spots and stains that initially seemed to have been eradicated in the cleaning. In the lounge there is a stark difference between the two sections of carpet with the area that PCS cleaned looking appreciably brighter than the area Carpet ****** cleaned.
Summary: PCS are expensive but they provide a truly professional service actually eliminating stains and soil and thoroughly cleaning the carpet.
Carpet ****** provides a service similar to that which you can obtain using a cheap home system. However, because they restrict the time of their cleaners so dramatically, they have no time to tackle any stains so the effect is much less impressive than when a householder cleans his own carpets. The spots they appear to remove at cleaning annoyingly pop back up. Also, because Carpet ****** apparently fails to provide equipment necessary to do sides and edges, those remain disappointingly grimy.
In summary if you need a carpet properly cleaned it would be well worth the extra money to use PCS. If you can’t afford PCS just buy a home system and do the cleaning yourself.”
– S. Hougie, Carpet Cleaning Ellington
Carpet Cleaning Prospect CT Testimonial
“I can’t say enough about Professional Carpet Systems. They are reasonably priced, extremely reliable, unbelievably clean & very friendly. (We love Curtis!) My carpets look fabulous! I have used them for 4 years & will continue to do so for years to come!”
– T. Scott, Prospect
Furniture Cleaning Newtown CT Testimonial
“Thank you so much for being so professional!. You Also did a wonderful job furniture cleaning Newtown CT. It looks like new – even some of it I thought wasn’t so dirty. When you left it POPPED!”
– S. Cazplicke, Newtown
Carpet Cleaner Testimonial from Westport CT
“Curtis from Professional Carpet Systems kept me informed of his arrival time. He explained what had to be done and assured me my stained carpet would look great when he left – which it did! I have already made an appointment for 2 more rooms! They were great!”
– J. Pressman, Westport
Carpet Cleaning West Haven CT Testimonial
“Very courteous, always on time, quick and efficient. The benefit I like is that they are very neat and I never have to clean up after the carpets are cleaned.”
– G. Savino, West Haven
